TECHNICAL SUPPORT

We're Here to Help

For order support, documentation requests, or technical inquiries, our team is ready to assist.

Looking for a quick answer?Most questions are covered in our FAQ — search by keyword.

Email Support

Technical questions, order inquiries & COA requests.

orders@vertexlabs.shop
Replies in 12–24h

Technical Support

Documentation, lot reports and ordering questions.

Read the FAQ →

Complaints & Abuse Reports

Billing questions, complaints about an order or our content, and reports of misuse. Acknowledged within 1 business day, resolved within 7 business days.

orders@vertexlabs.shop

Support Hours

Mon–Fri: 9:00 AM – 6:00 PM EST
Sat–Sun: 10:00 AM – 4:00 PM EST