Privacy Protocol

1. Information We Collect

Vertex Labs collects only the information necessary to process research orders and provide customer support:

• Contact Information: Name, email address, shipping address
• Order Details: Products purchased, order number, transaction amount
• Payment Information: Handled by the third-party payment provider you select at checkout; we do not store full payment credentials
• Communication: Email correspondence regarding orders and support

2. How We Use Your Information

• Process and fulfill research orders
• Communicate order status and tracking information
• Provide technical support and respond to inquiries
• Maintain order history for customer service purposes
• Improve our website and product offerings

We do not sell or rent your personal information. We share limited data only with the service providers needed to operate the store — such as payment, shipping, email, and analytics/advertising platforms — and only as required to fulfill your order and run the site.

3. Payments

The payment methods available for an order are shown at checkout. Vertex Labs currently accepts cryptocurrency and bank/wire transfer. Payments are handled by the third-party provider you select; transactions occur over an encrypted (HTTPS) connection and Vertex Labs does not store your full payment credentials on its servers. All prices are shown in United States Dollars (USD).

4. Analytics & Cookies

We use Google and Microsoft (Bing) analytics and advertising tools to measure site performance and traffic. These providers may receive limited event and device data to deliver their services. You can opt out of advertising cookies through your browser settings or the providers’ own opt-out tools.

California and EU/UK residents may request access to, deletion of, or restriction of their personal data, and may opt out of the “sale” or “sharing” of personal information, by contacting us using the details on our Contact page.

5. Data Retention

We retain order information for as long as necessary to fulfill orders and provide customer support. You may request deletion of your data by contacting us at orders@vertexlabs.shop.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

To exercise these rights, contact us at orders@vertexlabs.shop.

7. Contact Information

For privacy-related questions or concerns, please contact us at: orders@vertexlabs.shop

Vertex Labs
198 Tremont Street, Boston, MA 02116
United States