Frequently Asked Questions

Yes, absolutely. All Vertex Labs compounds undergo rigorous third-party testing through an independent third-party laboratory. Each batch is tested using HPLC-MS/MS to verify purity, identity, and concentration.

Certificate of Analysis (COA) reports are available upon request for all current batches. Our purity standards consistently exceed 99% for all research peptides.

We offer free express shipping on all orders over $200 USD. Orders under $200 ship with a flat rate of $9.95.

• Processing: 12-24 hours (business days)
• Domestic Shipping: 2-3 business days via USPS Priority or UPS
• International: Currently shipping within USA only
• Cold Chain: All peptides shipped with ice packs to maintain stability

We accept multiple payment methods for your convenience:

• Credit Cards: Visa, Mastercard, American Express
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), USDC
• Bank Transfer: Wire transfer for institutional orders

All transactions are processed through secure, encrypted payment gateways.

Proper storage is critical for maintaining peptide integrity:

• Lyophilized powder: Store at -20°C (freezer) in a desiccated environment
• Reconstituted solution: Store at 2-8°C (refrigerator) and use within 30 days
• Avoid: Repeated freeze-thaw cycles, exposure to light, and high humidity

Always allow vials to reach room temperature before reconstitution to prevent condensation.

We offer multiple yield options to accommodate different research protocols:

• Lower yields (5mg-10mg): Ideal for preliminary studies and small-scale experiments
• Medium yields (10mg-20mg): Suitable for standard research protocols
• Higher yields (20mg-50mg): Designed for extended studies and multiple applications

All variations maintain the same purity standards and quality control measures.

Standard reconstitution protocol for research peptides:

1. Allow the vial to reach room temperature (15-20 minutes)
2. Use sterile bacteriostatic water or sterile saline solution
3. Inject solution slowly down the inner wall of the vial - never directly onto the powder
4. Gently swirl (do not shake) until completely dissolved
5. Store reconstituted solution in refrigerator (2-8°C)

Important: Use within 30 days of reconstitution to maintain stability.

Yes, we offer discounted pricing for qualified research institutions, universities, and laboratories. Please contact our support team at orders@vertexlabs.shop with your institutional credentials and estimated order volume for a customized quote.

Due to the nature of research compounds, we maintain the following policy:

• Damaged items: Contact us within 48 hours of delivery with photos for replacement
• Shipping errors: We will correct any order discrepancies immediately
• Quality concerns: Each batch is tested; if you have concerns, we'll arrange for third-party retesting

Please inspect all packages immediately upon receipt. Contact us within 5 business days for any issues.